MyEvent International Use & Ecommerce Eligibility Policy

Overview

MyEvent is used by organizers around the world to create event websites, manage registrations, and bring communities together.

However, there are important distinctions between:

• Using MyEvent as a website builder, and
• Using MyEvent to collect payments (ecommerce features)

This article explains who can use each feature and why these policies are in place.

✅ Website Builder: Available Worldwide

Anyone, anywhere in the world can use MyEvent to:

• Create an event website
• Share event details
• Manage attendees and communication
• Use features like schedules, photo sharing, and messaging

There are no geographic restrictions for these non-payment features.

💳 Ecommerce Features: USA & Canada Only

To use MyEvent’s payment processing features, including:

• Selling tickets
• Accepting donations
• Collecting sponsorships
• Receiving payments from attendees

You must be based in either the United States or Canada.

Requirements for Organizers:

To enable ecommerce functionality, organizers must:

• Have a valid U.S. or Canadian address
• Be operating as an individual or organization located in North America
• Meet identity verification and compliance requirements

If you do not meet these criteria, you can still use MyEvent to promote your event, but not to collect payments through the platform.

🌐 International Payments: Accepted (with Restrictions)

Even though organizers must be U.S. or Canada-based, MyEvent does support payments from international attendees.

This means:

• Guests can register or donate from outside North America
• Credit cards issued in other countries are generally accepted

Important Limitations:

Transactions may be restricted or declined if they originate from:

• Sanctioned countries
• High-risk jurisdictions
• Regions restricted by card networks or financial regulations

These restrictions are required to comply with international laws and payment network rules.

⚖️ Why This Policy Exists

MyEvent operates under strict financial and regulatory requirements, including:

• Banking partner requirements
• Card network rules (e.g., Visa, Mastercard)
• Anti-money laundering (AML) and fraud prevention regulations

Limiting ecommerce access to U.S. and Canadian organizers allows us to:

• Maintain a secure and compliant payment environment
• Provide reliable payouts to organizers
• Reduce fraud and financial risk across the platform

❓ What If You're Outside the U.S. or Canada?

If you're an international organizer, you can still:

• Use MyEvent to build and promote your event website
• Direct attendees to an external payment provider (e.g., a local payment processor or ticketing service)

This approach allows you to benefit from MyEvent’s platform while handling payments through a provider in your region.

📌 Summary

💬 Need Help?

If you’re unsure whether your event qualifies for ecommerce features, or need help setting up your site:

• Contact our support team
• Or reply directly to any MyEvent email - we’re happy to help

This policy helps ensure a safe, compliant, and reliable experience for all organizers and attendees on MyEvent.