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All rights reserved.

Frequently Asked Questions

How can we help you?

Choose a category to get answers
Running my campaign
How can I make changes to my campaign?

You can edit your campaign by going to your MyEvent dashboard and click on the campaign tab on the left side menu. On this menu you will be able to edit:

  • Your campaign goal amount
  • Your campaign title
  • Your campaign story
  • Select up to 3 different categories
  • Your campaign theme
  • Upload images and videos
  • Edit or post new updates

How can I upload images or videos to my campaign?

From a desktop computer:

To upload or edit an image:

  1. Login to your MyEvent dashboard.
  2. Click on the 'campaign' tab on the left side menu.
  3. Click on the 'edit image' submenu.
  4. You can add photos from your Facebook albums or upload them from your computer.
  5. Save your changes.

To upload or edit a video:

  1. Login to your MyEvent dashboard.
  2. Click on the 'campaign' tab on the left side menu.
  3. Click on the 'edit video' submenu.
  4. You can copy and paste the URL of the video you want to use. The video must be a valid YouTube, Vimeo or Dailymotion Link.
  5. Save your changes.

Please note that uploading a video will override the main image on your campaign page.

From a mobile device:

To upload or edit an image:

  1. Login to your MyEvent dashboard and tap on the menu button in the upper right corner ().
  2. Tap on 'edit campaign' and then on 'edit image'.
  3. Click on the 'edit image' submenu.
  4. You can add photos from your Facebook albums or upload them from your phone or tablet.
  5. Save your changes.

To upload or edit a video:

  1. Login to your MyEvent dashboard and tap on the menu button in the upper right corner ().
  2. Tap on 'edit campaign' and then on 'edit video'.
  3. You can copy and paste the URL of the video you want to use. The video must be a valid YouTube, Vimeo or Dailymotion Link.
  4. Save your changes.

Please note that uploading a video will override the main image on your campaign page.


Can I change the location of my campaign?

You can edit the location of your campaign from a desktop computer or mobile device, please follow these steps:

From a desktop computer:

  1. Login to your MyEvent dashboard.
  2. Click on the 'profile' tab on the left side menu.
  3. Click on the 'edit profile' submenu.
  4. You can change your home address, city, state/province, country and zip or postal code.
  5. Save your changes.

From a mobile device:

  1. Login to your MyEvent dashboard and tap on the menu button in the upper right corner ().
  2. Tap on 'profile' and then on 'edit profile'.
  3. You can change your home address, city, state/province, country and zip or postal code.
  4. Save your changes.

How can I create a new campaign?

Please follow these steps to create a new campaign.

From a desktop computer:

  1. Login to your MyEvent dashboard.
  2. Click on 'My campaigns' at the top menu.
  3. Click on the 'start new campaign' button.
  4. Follow the campaign setup wizard to create a new campaign.

From a mobile device:

  1. Login to your MyEvent dashboard and tap on the menu button in the upper right corner ().
  2. Scroll down and tap on 'my campaigns'.
  3. Tap on the start new 'campaign'.
  4. Follow the campaign setup wizard to create a new campaign.

How do I change my email address?

Please follow the steps bellow to change your email address:

From a desktop computer:

  1. Login to your MyEvent dashboard.
  2. Click on the 'profile' tab on the left side menu.
  3. Click on the 'edit profile' submenu.
  4. Enter a new email address.
  5. Save your changes.

From a mobile device:

  1. Login to your MyEvent dashboard and tap on the menu button in the upper right corner ().
  2. Tap on 'profile' and then on 'edit profile'.
  3. Enter a new email address.
  4. Save your changes.

How do I change my name?

Please follow the steps bellow to change your name:

From a desktop computer:

  1. Login to your MyEvent dashboard.
  2. Click on the 'profile' tab on the left side menu.
  3. Click on the 'edit profile' submenu.
  4. Enter a new first and last name.
  5. Save your changes.

From a mobile device:

  1. Login to your MyEvent dashboard and tap on the menu button in the upper right corner ().
  2. Tap on 'profile' and then on 'edit profile'.
  3. Enter a new first and last name.
  4. Save your changes.

Can I download a list of my donors?

You can download a detailed report of all your donations into an excel spreadsheet. Please follow the steps bellow to download your donations' list:

From a desktop computer:

  1. Login to your MyEvent dashboard.
  2. Click on the 'donations' tab on the left side menu.
  3. Click on the 'view donations' submenu.
  4. Click on the 'download button' on the far right hand.

How can I reset my password?

If you can't remember your MyEvent password, please follow these steps to create a new one:

From a desktop computer & mobile devices:

  1. Click or tap on the 'Forgot your password?' link on our login page.
  2. On the following page please enter your email address, we'll send a reset email to that address.
  3. Click or tap the 'reset password link' and you'll be taken to a reset page where you can enter and confirm a new password.
  4. Click or tap 'save' and we'll redirect you to our login page where you can access your account with your new password.
Starting a fundraiser
How does MyEvent work?

It's incredibly fast and easy to raise money online with MyEvent. It only takes a minute to start your fundraising campaign and share it with family and friends around the world. There are no deadlines or penalties for missing your goal. You keep everything you have raised minus the fees that come out of your donations. Have a question or need any help getting your campaign live? Please contact our customer delight team by phone, email or live chat.


What can I raise funds for?

You can use our platform to raise money for almost anything. Raise money for a family member, a friend in need or any cause. People frequently use MyEvent to raise money for medical expenses, education, funerals, volunteer trips, sports teams, non-profits, pets and many other things.


Is MyEvent safe?

MyEvent has been online since 2002 and we use modern secure payment encryption technology. We are a PCI compliant payment processor and follow strict industry standards' ensuring that the transmission of credit card information is maintained in a secure environment. Money received through your online fundraiser is held safely until you're ready to withdraw your funds via direct deposit, check or wire transfer, both in the United States and Canada.


Can I raise funds for a friend?

Absolutely! Our system makes it really easy to pay out third parties. You just need to go to the payout settings in your dashboard and enter the information of the payee. We'll take care of the rest and make sure your friend receives all the money raised.


Does it cost anything?

It's free to create and share your online fundraiser with MyEvent. We charge a 3% platform fee, + 2.9% for credit card processing fees, + $0.75 per transaction. All of these fees come out of the donations so you do not have to pay anything out of pocket. MyEvent also offers a “donor pay fees” feature, allowing donors to pay all the fees (platform, + credit card fees, and transaction fees), so 100% of the donation goes to your cause. Over 65% of donors use this feature. To learn more please visit our pricing & fees page. Beware of other crowdfunding platforms claiming that they only charge a 5% fee, when they actually use third party payment systems adding up to 7.9% per donation.


Are there any time limits for my campaign?

Nope. Your campaign will keep on running until you decide to stop it all together.


Do I need to reach my goal to get paid?

Not at all! You do NOT need to hit your goal to get paid.


Do I have to be a non-profit to use MyEvent?

You do not need to be a non-profit to raise money with MyEvent. Anyone can raise money for personal causes or for a friend in need; however people also use our platform to raise money for non-profit organizations. MyEvent is able to issue tax receipts for registered non-profits, something most other crowdfunding companies cannot do. Start fundraising now.

Accepting donations
Who will donate to my campaign?

Donors are usually made up of the people you know such as family members, friends, work colleagues, teammates and classmates. Your loved ones will contribute most of the donations to your cause. We recommend that you encourage your family members and friends to share your campaign with their networks as well, so you can receive the support of their network too.


How will I know if someone donates?

You will receive an email notification every time your fundraiser gets a donation. You can also see donations in real time in your dashboard and in the reports menu.


Is my country supported?

While your MyEvent campaign can receive donations from anywhere in the world, as the campaign organizer you must reside in USA or Canada. If you reside outside Canada or the USA and want to use MyEvent contact customer support here for more information.


Can donors in other countries donate to my campaign?

Yes, they can. Your fundraiser can receive donations from all over the world.


What types of credit cards are accepted by MyEvent?

A MyEvent online fundraiser can accept donations by Visa or MasterCard.


Can people donate from their phones?

Certainly! Your online fundraiser is completely responsive and can accept donation from any device.


Can I refund my donors?

If you need to refund donations, please contact our customer support team here.


Can I list offline donations on my campaign?

Yes; you can easily enter your offline donations through your dashboard. Please follow the steps below:

From a desktop computer:

  1. Login to your MyEvent dashboard.
  2. Click on the 'donations' tab on the left side menu.
  3. Click on 'add offline donation'.
  4. Enter your offline donation and save your changes.

From a mobile device:

  1. Login to your MyEvent dashboard and tap on the menu button in the upper right corner ().
  2. Tap on 'donations' and then on 'add offline donation'.
  3. Enter your offline donation and save your changes.

Can donors give privately?

Absolutely! Donors can remain hidden from public view when making the donation. Nonetheless, you will always know who made the donation.


What is the minimum donation amount?

The minimum donation amount is the minimum dollar value that your donors will have to donate to your campaign. You can adjust this amount to best suit your needs. Please follow these steps to setup a minimum donation amount:

From a desktop computer:

  1. Login to your MyEvent dashboard.
  2. Click on the 'settings' tab on the left side menu.
  3. Enter a minimum donation amount.
  4. Save your changes.

From a mobile device:

  1. Login to your MyEvent dashboard and tap on the menu button in the upper right corner ().
  2. Tap on 'settings'.
  3. Enter a minimum donation amount.
  4. Save your changes.

How do fees work?

With MyEvent you have control over the processing fees. The 3 options available when it comes to managing fees are:

  1. The organizer can absorb fees: MyEvent will deduct the credit card processing and transaction fees from the donations you receive.
  2. The organizer can pass the fees on to the donor: MyEvent will charge the credit card processing and transaction fees to your donors. You receive 100% of the donations.
  3. The donor has the option to pay the fees: Myevent will offer your donors the choice to pay the credit card processing and transaction fees. If the donor elects to pay the fees, you will receive 100% of the donations. If the donor does not elect to pay the fees, MyEvent will deduct the fees from the donation.

Please follow the steps below to select a processing fees option:

From a desktop computer:

  1. Login to your MyEvent dashboard.
  2. Click on the 'settings' tab on the left side menu.
  3. Select a processing fees option.
  4. Save your changes.

From a mobile device:

  1. Login to your MyEvent dashboard and tap on the menu button in the upper right corner ().
  2. Tap on 'settings'.
  3. Select a processing fees option.
  4. Save your changes.
Payouts
How do I get my funds?

Setting up Payout Methods

Before you can be paid out, you need to setup your payout method. You can do this as soon as you finish your campaign setup. *All funds received are held for 14 days before they are available for withdrawal.

Please follow the steps bellow to setup a payout method:

From a desktop computer:

  1. Login to your MyEvent dashboard.
  2. Click on the 'payouts' tab on the left side menu.
  3. Click on the 'payout methods' submenu.
  4. You can choose from direct deposits, mailed checks or wire transfers, select the method that best suits your needs.
  5. Save your changes.

From a mobile device:

  1. Login to your MyEvent dashboard and tap on the menu button in the upper right corner ().
  2. Tap on 'payouts' and then on 'payout methods'.
  3. You can choose from direct deposits, mailed checks or wire transfers, select the method that best suits your needs.
  4. Save your changes.

Once you've setup your payout method and have funds in your account, there are two ways to get paid. First, you can get paid at any time by clicking the 'get paid' tab on your dashboard upper menu. Second, you can setup automatic payouts in your dashboard settings; this will automatically withdraw your funds once you've reached a certain amount in your account.

Please follow the steps bellow to setup automatic payouts:

From a desktop computer:

  1. Login to your MyEvent dashboard.
  2. Click on the 'settings' tab on the left side menu.
  3. Click the 'checkbox' under automatic payouts and enter a dollar amount. You'll receive automatic payments each time your funds reach the desired amount.
  4. Save your changes.

From a mobile device:

  1. Login to your MyEvent dashboard and tap on the menu button in the upper right corner ().
  2. Tap on 'settings'.
  3. Tap the 'checkbox' under automatic payouts and enter a dollar amount. You'll receive automatic payments each time your funds reach the desired amount.
  4. Save your changes.

How long do payouts take?

Once a payout has been processed, it will take 2-10 business days depending on the payout method of your choosing.

Here are the waiting times for each payout method:

  • Direct deposit: Takes 5 to 7 business days.
  • Mailed check: Takes 10 business days.
  • Wire Transfer: Takes 2 business days.

All funds received are held for 14 days before they are available for withdrawal.


Do I need to give my social security number to withdraw my funds?

No. MyEvent will never ask you for your social security number.


Do I need a PayPal/WePay account to get my funds?

Nope. MyEvent is a payment facilitator. You don't need to use any other third party systems or accounts to get your funds. Simply enter your payout information on your campaign dashboard and you can choose from direct deposits, mailed checks or wire transfers to receive your funds.


How does the "Donor pays fees work"?

This feature gives the donor the option to pay all the fees (platform + credit card fees), so 100% of the donation goes to your cause.


Can I pay out third parties?

For sure, our system makes it really easy to pay out third parties such as people that you've created campaigns for. Just go to your payout settings in your dashboard and enter the information of the payee.

Having a successful campaign
What's the secret to a successful campaign?

MyEvent gives you all the tools you need to have a successful campaign, but it's up to you to make the most out of it. You need to make sure to complete your campaign set up; upload a high quality picture or video, tell a compelling story clearly stating why you're raising money and the most important step is to share your campaign through Facebook, email and any other medium possible. We also recommend that you encourage your family members and friends to share your campaign with their networks as well, so you can receive the support of others.


Do I have to use my Facebook account?

You don't need to use your Facebook account to start a fundraising campaign with MyEvent. But it is highly recommended that you do share your campaign through Facebook, emails, text messages and any other medium possible. Remember, the key to a successful campaign is sharing it.


How can I share my campaign?

Our system makes it really easy to share your campaign on Facebook, Twitter and email. We will also provide you with a campaign link that you can easily share with anyone.


How do I get media coverage?

We recommend that you contact your local newspapers, TV and radio stations as well as influential bloggers. Local media are always looking for interesting stories such as yours. Let them know why your cause is so important to you. Remember people relate to local stories and reaching out to the press can significantly increase the number of donations that you may receive.


How do I thank my supporters?

You just need to go to your recent donations in your dashboard and click the 'Say Thanks' button.


Can I export the information of my donors?

Yes. All donor information is available in your dashboard and can easily be downloaded into a spreadsheet. Please follow the steps bellow to download your donations' list:

From a desktop computer:

  1. Login to your MyEvent dashboard.
  2. Click on the 'donations' tab on the left side menu.
  3. Click on the 'view donations' submenu.
  4. Click on the 'download' button on the far right hand.

Don't see your question?

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Why We're The Best Choice

Lowest fees
Toll free phone support
Donors can pay the fees
Pay out 3rd parties
No SSN required
Mobile friendly
All-in-one platform
15
15 years online

What Our Clients Say

H2OpenDoors

We are launching our inaugural event to raise funds for water purification systems to be placed in third world villages. I needed a website built on top of a platform well suited for ticket sales and donations. After reviewing several SaaS providers, I chose MyEvent.com. Rob is a pleasure to work with and has a team that is responsive and inventive. I'll be using MyEvent for the many years to come.
Jon Kaufman, CA, US

Walk and Wag for Veterans

I have to say what an absolute pleasure it has been to work with you guys these past two years. I never feel like I'm in it alone! Everyone there is always very helpful and supportive, and the response time is incredibly fast. Thank you!
Tisha B., Chelmsford, MA

San Clemente City Lifeguards

We've found your event site to be wonderful to work with, and easy to navigate. The price is outstanding and I have already recommended your site to a few others. Keep up the good work!
Sarah Pollak, San Clemente, CA

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Need help? Please contact our support team at 1.877.769.3836.